communication

The right question with Meena Kothandaraman

March 1, 2024 Podcast, Guest show 0:32:50
This podcast is episode 3 of 5 recorded at UXLx 2023

S02E12 (#322).  Asking the right question and wanting to get a good response. How do we handle that as researchers? Meena Kothandaraman joins us to talk about our curiosity as researchers, the different lenses of inquiry we can apply from exploratory to validation. We talk as well about being curious and the skill of getting people to articulate their thoughts and describe something in depth.
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Building trust in AI with Carol Smith

February 16, 2024 Podcast, Guest show 0:35:26
This podcast is episode 2 of 5 recorded at UXLx 2023

S02E11 (#321).  How do we know when to trust a system? Carol Smith leads the Trust Lab team at Carnagie Mellon Universty, where they conduct research into making trustworthy, human centered, and responsible AI systems. Our conversation highlights the importance of guardrails and ethical considerations in AI development, as well as to ask the right questions and to be critical of the work we are doing – in order to make the best systems we can for the people who are using them or who will be affected by them.
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#302 Articulating design decisions with Tom Greever (UXP Classic)

November 18, 2022 Podcast, Guest show, Classic show 00:45:39

We talk to Tom Greever about Articulating Design Decisions. How do we talk about our designs effectively with stakeholders? Every designer has to explain (and justify) their design decisions to non-designers but what are the skills tactics and methods that are needed to pull this off in a way that opens the door for your project to create or improve the user experience?

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#236 Designisms

May 8, 2020 Podcast, Link show 0:30:09

Episode 236 is a link show. James and Per discuss two articles that have grabbed their attention – this time the articles cover why “designisms” are a problem and how to write user research insights.

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#234 Visual thinking with Eva-Lotta Lamm

April 10, 2020 Podcast, Guest show 0:33:42

Eva-Lotta Lamm joins us to talk about sketching, visualising and using visualisations for uncovering and exploring problems. Read More

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#230 Growth marketing with Sara Öhman

February 14, 2020 Podcast, Guest show 00:33:45

What is growth marketing? We were curious so we asked Swedish digital marketing expert Sara Öhman to join us and explain what is it and share some of the methods and processes she has in her toolbox.
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#195 Infused design with Jared Spool

October 12, 2018 Podcast, Guest show 00:38:54
This podcast is episode 5 of 5 recorded at From Business To Buttons 2018

Imagine you could just draw a concept on a whiteboard and everyone just got it and got on with it. That’s what a design infused organisation looks like. Jared Spool joins us to talk about the growth stages understanding and the growth states of UX in organisations.  Our job as design leaders is to help organisations become more design mature.
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#179 Net Promoter Score with Jared Spool

March 2, 2018 Podcast, Guest show 00:35:21

“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers.
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#171 Surviving UX with Eric Reiss

November 10, 2017 Podcast, Guest show 00:35:12
This podcast is episode 5 of 7 recorded at EuroIA 2017

IA, IxD, SEO – all of these and more come under the canopy of UX. “I don’t think any of us can truly call ourselves UX designers, although that’s a very convenient title” said Eric Reiss towards the beginning of our conversation. The environment we work in and the way in which we communicate what we do creates a constant struggle. We need to survive being UX-ers. Read More

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#168 Articulating more design decisions with Tom Greever

September 29, 2017 Podcast, Guest show 00:34:34

2 years since Tom’s book Articulating Design Decisions was released we catch up with him again and ask what he’s learnt – is there anything he would now do differently? What have readers of the book found challenging?

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#160 I need more sleep 💤

June 9, 2017 Podcast, Link show 00:35:05

Episode 160 is a link show. James and Per discuss three articles that have grabbed their attention.

Article one is Emojis: Tools for Emotions Communicating affect in text messages by Monica Riordan “Being unbound by linguistic rules, they engage a user in considering the vast potential emojis have in communication.”

The second article we discuss is Why your design team should hire a writer by John Saito. “The next time you’re wrangling with words, just consider it. What if you added a writer to your design team? A writer might be that one missing piece to your puzzle.”.

Our third article is Long Term Hidden Text Experiment by Shai Aharony. “Google was no longer content with just reading the code of the page, it actually rendered it so that it could see the page as a human would see it.”. SEO and design and hidden texts.

(Listening time: 35 minutes)

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#128 Occupational challenges

May 13, 2016 Podcast, Topic show 00:39:35

In our listener survey we ask the question: What is the biggest occupational challenge facing you right now? Over the past few surveys we’ve gather quite a number of responses to that question. In this episode we take a look at some of the challenges you say that you face, and even try to give some advice about how to meet those challenges.

(Listening time: 39 minutes)

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#119 Articulating design decisions with Tom Greever

February 5, 2016 Podcast, Guest show 0:45:41

We talk to Tom Greever about Articulating Design Decisions. How do we talk about our designs effectively with stakeholders? Every designer has to explain (and justify) their design decisions to non-designers but what are the skills tactics and methods that are needed to pull this off in a way that opens the door for your project to create or improve the user experience?

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Interview with @bigmediumjosh & @stephenhay at #UXLx 2015

June 5, 2015 Event clip
This podcast is episode 3 of 8 recorded at UXLx 2015

Just before they magic themselves off to the airport we sat down with Josh Clark and Stephen Hay. Josh was closing keynote speaker at UXLx 2015 with his talk Magical UX and the Internet of Things. Stephen held a day 1 workshop – Responsive Design Workflow as well as a conference day talk entitled The Art of Deception.

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