Show notes
We often think of trauma as something that individuals go through, but organisations can experience trauma too. Vivianne Castillo was part of producing a research-based report that reveals the ways that organisations respond to trauma. The report also puts forward a suggestion of how organisations can handling healing better.
In our conversation with Vivianne we talk about the background to the report and explain what organisational trauma means. We outline the four different “playbooks”, surfaced by the research, that organisations deploy for dealing with trauma, before getting into the fifth playbook – which isn’t actually a playbook, but an outline of the changes to organisational attitudes that are required.
(Listening time: 47 minutes, transcript)
Episode #281: Organisational trauma with @vcastillo630 What is organisational trauma, what ways to orgs respond to it – and how should they actually respond… https://t.co/desbWcAKup#ux #uxpodcast #podcast pic.twitter.com/2b4WQwwMvx
— UX Podcast (@uxpodcast) January 28, 2022
References:
- Full transcript for episode 281
- The Corporate Playbooks Used to Combat Organizational Trauma (And Why They’re Not Enough)
- A report by Hmntycntrd‘s Vivianne Castillo and Alba Villamil together with DScout’s Karen Eisenhauer
- Vivianne Castillo
- Hmnty Cntrd
- Dscout
- Psychological trauma (Wikipedia)
- List of social generalisations (Wikipedia)
- Vivianne’s tweet about UX-ers and being human centred
- The hidden cost of workplace trauma
- Trends in UX Design (uxdesign.cc)
- How breath control can change your life (pdf)
- Mindfulness (Wikipedia)
- Affirmations (Wikipedia)
- Episode 197: Mental health with Jennifer Akullian
- Episode 262: Design confidence with Kate Rutter, Kim Goodwin and Pamela Pavliscak
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