Ingo Johansson was one of the speakers on day one of Intranätverk 2014. We grabbed him during a coffee break to talk about the onboarding process at NNE Pharmaplan which has just gone through a user-centric revamp. We hear how they managed to get HR to think “why” rather than just “what” and how new employees, managers and HR needs are all considered target groups and catered for.