Transcripts for Episodes of UX Podcast. If there’s an episode that’s missing a transcript that you’d like to see published, then contact us and let us know. 

Net Promoter Score with Jared Spool

A transcript of Episode 179 of UX Podcast. James and Per talk to Jared Spool about Net Promoter Score (NPS), usability testing, and communicating the value of what we, as UX professionals, do.

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