In this linkshow James and Per discuss 3 articles they’ve found during their digital travels. We start off by discussing customer experience landmines – things (from the experiences of a non-uxer) that can be hurdles for your customers. In the middle of the show we get delightful and discuss  adding delight to your ux. Finally we peel back the buzz and look at working with touchpoints.

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Episode #62 James & Per are delightful – A linkshow featuring: #ux landmines, delight, touchpoints http://t.co/0NfnDhSSbn #podcast

— UX Podcast (@uxpodcast) December 13, 2013

References:

• Article 1: Is Your Web Developer Planting Hidden Customer Experience Land Mines? by Roger Dooley
• Article 2: Take UX to the next level by adding ‘delight’ by Martin Gittins
• Designing for delight (Giles Colborne)
• Sketchnotes and notes from Giles’s UXLx 2013 talk
• Article 3: Un-Sucking the Touchpoint by Chris Risdon
• Danger Mines photo by Leo Reynolds

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