Jim Kalbach talked about visualising value. How we need a reversal in business thnking and value alignment. Begin with customer needs and create shared value. Alignment of the individual and the organisation, with value as the overlap.  Value centred design.

This interview was recording during the break, so there’s quite a lively “audience” in the background.

Future survival requires a reversal in business thinking: start with the experience and work out how to create value from there #InteractLDN

— Jim Kalbach (@JimKalbach) October 20, 2015