James and Per bring you episode 32 of UX Podcast from a bar in Stockholm. We’re are joined by Jonas Söderström, author of Jävla skitsystem (Stupid bloody system) and “the Swede that comes closest to the title of web usability guru”. We talk about poorly designed digital systems and the work related stress this causes. Where did it all go wrong? How do we fix it? Can we fix it?
(Listening time: 28 minutes)