Show notes

Katie Dill, Director of Experience Design at Airbnb, joined us in the Green Room at From Business To Buttons. A journey is both offline and online. It all comes together in the user experience – but what happens when you, as a UX designer, can’t control it all?

We talk to Katie about the importance of seeing the big picture – your entire organisation needs to care about it. Also how do you arm your partners (your content creators or super-fans) so that they are equipped to do a better job, to co-create, and to do it together with you.

(Listening time: 30 minutes)

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