Show notes

S02E07 (#317). A slightly different linkshow featuring two articles, one by James and one by Per. The articles in this episode are about how the experience of a delayed flight highlights the wider impact of poor service design, and how the way in which you type can reveal who you are.

Article one is Final call by James Royal-Lawson.

“We are priming people to expect that digital services aren’t very good. This is the absolute opposite of what we hope to achieve.”  

Article two is Your unique typing rhythm can reveal your identity by Per Axbom.

“Common misspellings, errors, preferred words, punctuation, capitalisation and use of emojis will of course all play into this data. The more that is known, the closer confidence levels come to being the equivalent of a biometric fingerprint.”  

(Listening time: 31 minutes, transcript)


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