service design

#210 Embedding service design with Marc Stickdorn

This podcast is episode 1 of 5 recorded at From Business To Buttons 2019

Marc Stickdorn, co-author of This Is Service Design and This Is Service Design doing, joins us at From Business To Buttons to talk about how to get service design truly embedded in organisations. Read More

#203 Ten year challenge with Bruno Figueiredo

The #10yearchallenge involves posting a photo of yourself from 2009 along with a present day photo. We have our own UX Podcast version for you. We look back to UX in 2009 and look forward to what the state of UX could be in 2029. To help look back and speculate, Per and James are joined by Bruno Figueiredo curator of UXLx. Read More

#189 Contrasting design worlds with Namrata Mehta

This podcast is episode 3 of 5 recorded at From Business To Buttons 2018

Namrata Mehta is a design researcher and innovation consultant, focused on bringing user-centered approaches to public service delivery in emerging economy contexts. We talk to Namrata about the challenges of working with UX within the context of a country with vast social inequality.
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#144 Anticipatory design & cross-channel ecosystems with Sarah Doody & Andrea Resmini

Sarah Doody joined us to talk about anticipatory design. What if we didn’t need to find and search through information to help us make decisions. What if instead, information came to us at the right time and with the right context?

Professor Andrea Resmini discusses mapping cross-channel ecosystems. We asked Andrea to explain what cross-channel ecosystems are and what benefit mapping them gives to us as designers and the organisations we work with.

(Listening time: 33 minutes)

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