service design

#189 Contrasting design worlds with Namrata Mehta

This podcast is episode 3 of 5 recorded at From Business To Buttons 2018

Namrata Mehta is a design researcher and innovation consultant, focused on bringing user-centered approaches to public service delivery in emerging economy contexts. We talk to Namrata about the challenges of working with UX within the context of a country with vast social inequality.
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#144 Anticipatory design & cross-channel ecosystems with Sarah Doody & Andrea Resmini

Sarah Doody joined us to talk about anticipatory design. What if we didn’t need to find and search through information to help us make decisions. What if instead, information came to us at the right time and with the right context?

Professor Andrea Resmini discusses mapping cross-channel ecosystems. We asked Andrea to explain what cross-channel ecosystems are and what benefit mapping them gives to us as designers and the organisations we work with.

(Listening time: 33 minutes)

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