customer experience Archives

#172 Re-branding with Jon Bergsman

November 24, 2017 00:40:15

After over 6 years, UX Podcast is re-branding. Updating or changing your brand doesn’t happen in a vacuum, it impacts everything, including the user experience – but that impact is, in our experience, often overlooked or underplayed. We talk to Jon Bergsman, founder of WDW Creative who have been working with us and our new brand, about the branding process and it’s similarity to the UX design process.

Podcast: Play in new window | Download

Subscribe: Google Podcasts | Spotify | RSS | More

#154 Closure experiences with Joe Macleod

March 31, 2017 00:44:45

We talk Closure experiences with Joe Macleod. The lack of endings was something that Joe kept noticing again and again. There are so many examples in the digital space where there wasn’t an end, or there was an expectation of controlled or ability to end – but the possibility of closure just doesn’t exist. The fabric of the internet is built to enable it to survive; to be eternal, yet endings – and death – are natural.

Podcast: Play in new window | Download

Subscribe: Google Podcasts | Spotify | RSS | More

#87 James & Per & You

November 28, 2014 00:39:23

In the style of a radio phone-in, James and Per open up the communication channels and talk to you the listener. Our guests in our second listener phone-in show ended up being Wedge Black, Tim Wright, Heather Burns and James Mole McConnell.

Podcast: Play in new window | Download

Subscribe: Google Podcasts | Spotify | RSS | More

#62 James & Per are delightful

December 13, 2013 00:40:35

In this linkshow James and Per discuss 3 articles they’ve found during their digital travels. We start off by discussing customer experience landmines – things (from the experiences of a non-uxer) that can be hurdles for your customers. In the middle of the show we get delightful and discuss adding delight to your ux. Finally we peel back the buzz and look at working with touchpoints.

What do you think? Email us at uxpodcast@uxpodcast.com

Podcast: Play in new window | Download

Subscribe: Google Podcasts | Spotify | RSS | More

(Listening time: 40 minutes)

Episode #62 James & Per are delightful – A linkshow featuring: #ux landmines, delight, touchpoints http://t.co/0NfnDhSSbn #podcast

— UX Podcast (@uxpodcast) December 13, 2013