customer experience

#172 Re-branding with Jon Bergsman

After over 6 years, UX Podcast is re-branding. Updating or changing your brand doesn’t happen in a vacuum, it impacts everything, including the user experience – but that impact is, in our experience, often overlooked or underplayed. We talk to Jon Bergsman, founder of WDW Creative who have been working with us and our new brand, about the branding process and it’s similarity to the UX design process.

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#154 Closure experiences with Joe Macleod

We talk Closure experiences with Joe Macleod. The lack of endings was something that Joe kept noticing again and again. There are so many examples in the digital space where there wasn’t an end, or there was an expectation of controlled or ability to end – but the possibility of closure just doesn’t exist. The fabric of the internet is build to enable it to survive; to be eternal, yet endings – and death – are natural.

We look at death, loss aversion, off-boarding, customer acquisition. Can we improve the experience for customers and even profitability by designing better leaving experiences?

(Listening time: 45 minutes)

 

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#87 James & Per & You

In the style of a radio phone-in, James and Per open up the communication channels and talk to you the listener. Our guests in our second listener phone-in show ended up being Wedge Black, Tim Wright, Heather Burns and James Mole McConnell.

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#62 James & Per are delightful

In this linkshow James and Per discuss 3 articles they’ve found during their digital travels. We start off by discussing customer experience landmines – things (from the experiences of a non-uxer) that can be hurdles for your customers. In the middle of the show we get delightful and discuss  adding delight to your ux. Finally we peel back the buzz and look at working with touchpoints.

What do you think? Email us at uxpodcast@uxpodcast.com

(Listening time: 40 minutes)

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