S02E06 (#316). Reflections and Lessons from heathcare design. Kim Goodwin has spent many years working within the healthcare industry. We discuss design principles used in healthcare and how they are transferrable across industries, as well as how designers should be more accountable.
In this conversation with Alex Schmidt, author of Deliberate Intervention, we discuss “policy” in relation to digital design and tech. We discuss how even though designers intend to do good and have a positive impact, harm can still happen as a result of our designs.
We talk about how it is natural for systems to produce unintended consequences and that understanding and accepting this is important to make things less harmful.
Annika Appeltofft opened the day at Intranätverk with a case study presentation about intranet governance at Ericsson. We talked to her and Ericsson Global Intranet Manager Helene Ekström shortly afterwards.
We talked about their intranet governance and how user experience has been incorporate into how they develop and manage the ericsson intranet.