Show notes

This podcast is episode 3 of 3 recorded at From Business To Buttons 2018

Namrata Mehta is a design researcher and innovation consultant, focused on bringing user-centered approaches to public service delivery in emerging economy contexts. We talk to Namrata about the challenges of working with UX within the context of a country with vast social inequality.

From her experience of working in India (and other emerging economies), Namrata stresses the importance of being transparent, having one foot in the public sector and one in the private sector, and communicating your findings quickly.

(Listening time: 30 minutes)

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