Show notes

Namrata Mehta is a design researcher and innovation consultant, focused on bringing user-centered approaches to public service delivery in emerging economy contexts. We talk to Namrata about the challenges of working with UX within the context of a country with vast social inequality.

From her experience of working in India (and other emerging economies), Namrata stresses the importance of being transparent, having one foot in the public sector and one in the private sector, and communicating your findings quickly.

(Listening time: 30 minutes)

Episode 189 with @littlenemrut is here! We talk to Namrata Mehta about the challenges of working with UX within the context of a country with vast social inequality. #ux #podcast #india #fbtb18https://t.co/UAgrPwHR4M

— UX Podcast (@uxpodcast) July 20, 2018

References:

• The Dual Opportunity of UX in India – Video of Namrata’s talk at FBTB
• Namrata’s website
• Radiolab podcast
• Emerging economy report (2009)
• State of Haryana, Northern India (Wikipedia)
• Episode #135: Asian e-commerce with Stephanie Rieger
• Cover-art photo used with permission from inUse