jared spool

#195 Infused design with Jared Spool

This podcast is episode 5 of 5 recorded at From Business To Buttons 2018

Imagine you could just draw a concept on a whiteboard and everyone just got it and got on with it. That’s what a design infused organisation looks like. Jared Spool joins us to talk about the growth stages understanding and the growth states of UX in organisations.  Our job as design leaders is to help organisations become more design mature.
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#179 Net Promoter Score with Jared Spool

“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers. Read More

#100 James & Per sing happy birthday

Happy 4th Birthday UX Podcast! We happen to turn 4 at the same time as reaching the milestone of 100 episodes. In this birthday special we really do sing happy birthday, then we invite you to join us on a trip down memory lane.

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