Episode 271 is a slightly different linkshow based around a tweet and article by Stephen Anderson, and two related articles, discussing arcs, loops and terrain in the context of service design.
Stephen started off by tweeting his feelings around using customer journey (maps) for experiences where the linear sequence is very different from user to user. This leads Stephen, and us in the podcast, on a journey exploring the concept of learning loops and arcs in an article by Daniel Cook and terrain in an article by Erik Flowers.
Our journey ends up in Stephens article “When Customer Journeys Don’t Work: Arcs, Loops & Terrain” where he (together with Erik) combine loops, arcs and terrain into a model they have named “ALT-X”.
(Listening time: 36 minutes, transcript)
Episode 271: Loops, arcs, and terrain. A #Linkshow inspired by articles from @stephenanderson @erik_flowers & @danctheduck around the concept of loops, arcs and terrain in the context of service design.https://t.co/qacgxVJftq#ux #uxpodcast #servicedesign pic.twitter.com/6KyttQM63X— UX Podcast (@uxpodcast) September 10, 2021
- Full transcript for episode 271
- Article by Stephen Anderson – When Customer Journeys Don’t Work: Arcs, Loops, & Terrain
- Article by Daniel Cook – Loops and Arcs
- Article by Erik Flowers – Three Analogies For the Aggregate Nature of Service Design
- Andrea Resmini – Cross-Channel Ecosystems
- Video of Super Mario Bros Time Trial from Gamescom 2013
- MURAL (where both Stephen and Erik work)
- Jared Spool on “Current Knowledge”
- Twitter discussion (post-recording) about that 4th element being the ‘Domain’
- James’s article: Loops, arcs, terrain, domain – 4 elements of service design
- Recommended listening
- Episode 89- James & Per want a car not a skateboard
- Episode 219 – Facilitating structure with Stephen Anderson
- Episode 242 – Figure it out with Stephen Anderson and Karl Fast
- Episode 193 – Designing democracy with Dana Chisnell
- Episode 144- Anticipatory Design & Cross-Channel Ecosystems with Sarah Doody and Andrea Resmini
- Cover art photograph by smcgee (CC BY-NC 2.0, cropped to 1:1)
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