usability testing

#191 Ergonomics with Kevin Cannon

This podcast is episode 3 of 7 recorded at UXLx 2018

By and large our focus in recent times has been on websites and apps, but increasingly we are going to be asked to design things in physical contexts; terminals, IoT devices, lifts. We talk to Kevin Cannon about ergonomics and UX design – The meeting point of traditional UX and industrial design.

Read More

#179 Net Promoter Score with Jared Spool

“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers.
Read More

#97 James & Per & Joe peel onions

We talk to Joe Leech about psychology for designers and bullshit science. We debunk some myths and “rules” that come across as truths.

How do you construct an argument with facts rather than fiction? How do we validate our data inputs and build confidence in our designs and decisions?

We get into the ethics of both research and design patterns as well as testing hypothesis and “the scientific method”. Are you going to freak your organisation out? We’re always looking for a quick fix, but it really isn’t that easy.

(Listening time: 41 minutes)

References:

#96 James & Per give micro-feedback

Episode 96 is a linkshow. James and Per discuss three articles they’ve stumbled upon whilst roaming the internet.

First – Leisa Reichelt tweeted that she thought domain expertise was at times a hindrance. We discuss her in-depth follow-up blog post. Second – Micro-feedback. Seizing opportunities at specific points to collect little bits of feedback to aid your research efforts. Third – lets’s get drunk and test web sites… for money!

(Listening time: 35 minutes)

References:

#69 James & Per & The Dirt Show

UX Podcast in Sweden stretches across 6000km of Atlantic ocean to join up with The Dirt Show in Boston for a crossover show. James and Per from UX Podcast along with Steve, Mark and Tim from The Dirt Show quiz each other about how UX and web development in the US and Europe. We field questions to each other about accessibility, browser and device compatibility, cookie laws, research and testing budgets – plus we finishing off with a discussion about scientific versus emotional approaches to UX.

Read More

Episode 10: James and Per practice Feng GUI

In Episode 9 of UXPodcast one of the topics we discussed was simulated eye tracking. In this episode, James and Per dedicate the entire show to discussing attention simulation tools. These are tools that use algorithms to analyse your website (or other visual media) to work out which part may attract attention.

After one failed attempted due to us missing that Tel Aviv changed to summer time, we’re were finally joined for this episode over Skype by Rafael Mizrahi, CEO of web based attention and attraction analysis tool Feng GUI.

We look into what the tool is, what it’s now, and importantly, in what situations it would it be useful to use it?

(37 minutes total listening time)

References:

Episode 9: Per and James hack your passw0rd

In this month’s episode of UXPodcast James Royal-Lawson and Per Axbom take four recent finds from their digital travels and discuss them.

Read More