Jeanne Liedtka, author of multiple books around design thinking and organic growth, was visiting Stockholm and we had the opportunity to talk to her in person about design thinking and the business value of design. Read More
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Marc Stickdorn, co-author of This Is Service Design and This Is Service Design doing, joins us at From Business To Buttons to talk about how to get service design truly embedded in organisations. Read More
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Organisational culture – or values – is our design medium rather than pixels or code. Kim Goodwin joins us on the back of her UXLx 2018 talk “Values are the experience” to discuss how we can enable organisations to make the decisions that allow great UX to happen.
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Jobs to be done is a tool that comes up regularly in UX circles. But exactly what is it? We talk to Tony Ulwick, author of Jobs to be Done: Theory to practice. The framework helps to break down the job that customers want to get done into discrete steps, then help develop ways to make steps easier, faster, or unnecessary and innovate your product. Read More
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“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers.
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We locked Mike Monteiro in a room at From Business To Buttons here in Stockholm and had a chat. “So, do you want to talk about design or politics?” That was the question that Mike posed to the audience at the start of his presentation earlier in the day.
So we asked Mike the same. Suffice to say, we get into politics, ethics, business culture, and very much into how all of that is part of the fabric of design. Read More
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How are designers tackling the idea of ethics? We start the episode with Alan using politics and democracy as a vehicle for highlighting the importance of ethics in our work as digital practitioners and the massive impact our work has on the world.
We are the creators of the channels of misinformation and we can do something about it.
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In our listener survey we ask the question: What is the biggest occupational challenge facing you right now? Over the past few surveys we’ve gather quite a number of responses to that question. In this episode we take a look at some of the challenges you say that you face, and even try to give some advice about how to meet those challenges.
(Listening time: 39 minutes)
Episode #128 Occupational challenges https://t.co/soHJHUbZ0d #ux #design #webdev #frontend
— UX Podcast (@uxpodcast) May 13, 2016
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