business

#192 Values are the experience with Kim Goodwin

This podcast is episode 4 of 5 recorded at UXLx 2018

Organisational culture – or values – is our design medium rather than pixels or code. Kim Goodwin joins us on the back of her UXLx 2018 talk “Values are the experience” to discuss how we can enable organisations to make the decisions that allow great UX to happen.

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#187 Jobs to be done with Tony Ulwick

This podcast is episode 2 of 5 recorded at From Business To Buttons 2018

Jobs to be done is a tool that comes up regularly in UX circles. But exactly what is it? We talk to Tony Ulwick, author of Jobs to be Done: Theory to practice. The framework helps to break down the job that customers want to get done into discrete steps, then help develop ways to make steps easier, faster, or unnecessary and innovate your product. Read More

#179 Net Promoter Score with Jared Spool

“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers. Read More

#159 Politics or design? with Mike Monteiro

We locked Mike Monteiro in a room at From Business To Buttons here in Stockholm and had a chat. “So, do you want to talk about design or politics?” That was the question that Mike posed to the audience at the start of his presentation earlier in the day.

So we asked Mike the same. Suffice to say, we get into politics, ethics, business culture, and very much into how all of that is part of the fabric of design. Read More

#155 Channels of misinformation with Alan Cooper

How are designers tackling the idea of ethics? In the first part of our interview, Alan uses politics and democracy as a vehicle for highlighting the importance of ethics in our work as digital practitioners and the massive impact our work has on the world.

We are the creators of the channels of misinformation and we can do something about it.

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#128 Occupational challenges

In our listener survey we ask the question: What is the biggest occupational challenge facing you right now? Over the past few surveys we’ve gather quite a number of responses to that question. In this episode we take a look at some of the challenges you say that you face, and even try to give some advice about how to meet those challenges.

(Listening time: 39 minutes)

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