Show notes

S02E06 (#316). Reflections and Lessons from heathcare design. Kim Goodwin has spent many years working within the healthcare industry. We discuss design principles used in healthcare and how they are transferrable across industries, as well as how designers should be more accountable.

We also talk about enterprise design, traceability, accountability, and being more professional as a design industry. Do the people hiring designers have the ability to judge if they are getting good designers? Would professional acreditation help with recruitment, accountability and the quality of what we design?

“I think that, you know, at some point, we have to be a bit more professional if we want to be treated as such.”

– Kim Goodwin

(Listening time: 39 minutes, transcript)

References:

• Full transcript for this episode
• Kim Goodwin
  • LinkedIn: https://www.linkedin.com/in/kimgoodwin/
  • Twitter: https://twitter.com/kimgoodwin
  • Instagram (wildlife photography): https://www.instagram.com/kim.goodwin
• From Business To Buttons
• Design leadership lessons from healthcare – Kim Goodwin FBTB 2023 (YouTube)
• [01:00] The Era of Experience: How the Rise of User Experience Is Transforming Change Management 
• [03:00] Healthcare UX – Design that Saves Lives
• [04:00] What is a Healthcare Designer
• [06:00] What is Enterprise Design (YouTube)
• [09:00] Move fast and break things
  • The Era of “Move Fast and Break Things” Is Over
  • Mark Zuckerberg’s new values for Meta show he still hasn’t truly let go of ‘move fast and break things’
  • The Unavoidable Truth Of Moving Fast And Breaking Things
• [11:00] Building a Best Practice Integration User Experience
• [13:00] Is Accountability Built Into Your Design Process? 
• [14:00] The health benefits and business potential of digital therapeutics 
• [14:00] Strategy, Visibility and Traceability
• [14:00] The essential role of project management in UX
• [18:00] How to create product design hypotheses: a step-by-step guide
• [23:00] Should UX researchers need a license?
• [25:00] Setting UX Roles and Responsibilities in Product Development: The RACI Template
• [25:00] Accessibility, Usability, and Inclusion
• [26:00] UXPA Code of Professional Conduct
• [26:00] Why Certify? Accreditation can add value to UX design
• [29:00] Frisör licens (Swedish hairdresser license)
• [29:00] How to Become a Barber, Hairstylist, or Cosmetologist (in the US)
• Recommended listening
  • UX Podcast episodes tagged with Kim Goodwin
    • Episodes: 93, 192, 221, 262
  • Episode 240: Architecting the information age with Lisa Welchman
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