communication

#179 Net Promoter Score with Jared Spool

“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers. Read More

#171 Surviving UX with Eric Reiss

This podcast is episode 5 of 7 recorded at EuroIA 2017

IA, IxD, SEO – all of these and more come under the canopy of UX. “I don’t think any of us can truly call ourselves UX designers, although that’s a very convenient title” said Eric Reiss towards the beginning of our conversation. The environment we work in and the way in which we communicate what we do creates a constant struggle. We need to survive being UX-ers. Read More

#168 Articulating more design decisions with Tom Greever

2 years since Tom’s book Articulating Design Decisions was released we catch up with him again and ask what he’s learnt – is there anything he would now do differently? What have readers of the book found challenging?

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#160 I need more sleep 💤

Episode 160 is a link show. James and Per discuss three articles that have grabbed their attention.

Article one is Emojis: Tools for Emotions Communicating affect in text messages by Monica Riordan “Being unbound by linguistic rules, they engage a user in considering the vast potential emojis have in communication.”

The second article we discuss is Why your design team should hire a writer by John Saito. “The next time you’re wrangling with words, just consider it. What if you added a writer to your design team? A writer might be that one missing piece to your puzzle.”.

Our third article is Long Term Hidden Text Experiment by Shai Aharony. “Google was no longer content with just reading the code of the page, it actually rendered it so that it could see the page as a human would see it.”. SEO and design and hidden texts.

(Listening time: 35 minutes)

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#128 Occupational challenges

In our listener survey we ask the question: What is the biggest occupational challenge facing you right now? Over the past few surveys we’ve gather quite a number of responses to that question. In this episode we take a look at some of the challenges you say that you face, and even try to give some advice about how to meet those challenges.

(Listening time: 39 minutes)

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#119 Articulating design decisions with Tom Greever

We talk to Tom Greever about Articulating Design Decisions. How do we talk about our designs effectively with stakeholders? Every designer has to explain (and justify) their design decisions to non-designers but what are the skills tactics and methods that are needed to pull this off in a way that opens the door for your project to create or improve the user experience? Read More

Interview with @bigmediumjosh & @stephenhay at #UXLx 2015

This podcast is episode 3 of 8 recorded at UXLx 2015

Just before they magic themselves off to the airport we sat down with Josh Clark and Stephen Hay. Josh was closing keynote speaker at UXLx 2015 with his talk Magical UX and the Internet of Things. Stephen held a day 1 workshop – Responsive Design Workflow as well as a conference day talk entitled The Art of Deception.

We talked to them about magic, illusion, deception, persuasion. How you should lie to your users and trick them. What do you communicate to your clients – do you let them behind the curtain?

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