#190 Thinking in triplicate
Episode 190 is a link show. James and Per discuss two articles that have grabbed their attention.
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#189 Contrasting design worlds with Namrata Mehta
Namrata Mehta is a design researcher and innovation consultant, focused on bringing user-centered approaches to public service delivery in emerging economy contexts. We talk to Namrata about the challenges of working with UX within the context of a country with vast social inequality.
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#188 Designing elevators with Reetta Ranne and Jussi Hiltunen
Lifts and elevators are things that we love to talk about in UX circles. Every lift seems able to become the starting point for a user experience conversation. To answer all the questions we have about elevators we talk to Reetta Ranne and Jussi Hiltunen who are senior UX design specialists at KONE in Finland.
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#187 Jobs to be done with Tony Ulwick
Jobs to be done is a tool that comes up regularly in UX circles. But exactly what is it? We talk to Tony Ulwick, author of Jobs to be Done: Theory to practice. The framework helps to break down the job that customers want to get done into discrete steps, then help develop ways to make steps easier, faster, or unnecessary and innovate your product. Read More
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#186 Augmented reality with Boon Sheridan
In the summer of 2016, Boon Sheridan started noticing people gathering outside his home, staring at their phones. Pokemon Go had launched and Boon’s converted church was a Gym. This was Boon’s introduction to the game and how it made use of Augmented Reality.
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#185 Gaming behaviour with Kellee Santiago
Kellee Santiago said that when making Journey they wanted to “make a game that creates a renewed sense of faith in humanity”. They wanted to make a game that was inclusive and was appealing to people who perhaps didn’t normally play video games.
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#184 Accreditation with Zoe Rose
“If it sounds like I am saying that design is not a profession, then yes – that is exactly what I am saying. We are not. Without a code of ethics and a body to enforce it, we’re barely even a trade. Maybe less – most trades have accreditation or at least licensing.”
Zoe Rose joins us to talk about accreditation within the design industry.
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#183 Meeting design with Kevin Hoffman
“When I first joined the workforce, I was unprepared for how much of my work would be dependent upon the success or failure within meetings”. Kevin Hoffman has been both fascinated and frustrated by meetings throughout his career. Meetings are part of your job, like it or not.
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#182 Semantic building blocks
Episode 182 is a link show. James and Per discuss two articles that have grabbed their attention.
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#181 Product strategy with Richard Banfield
“Product strategy is a product of product vision” says Richard Banfield. In this show Richard shares his thoughts on product strategy, the sharing of language and culture within a team, the importance of psychological safe space, product team challenges, distributed teams, and the value of making mistakes.
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#180 Mobile frustrations with Lina Hansson
What frustrates people when using mobile sites? Lina Hansson is a conversion specialist at Google. Recently Google has tested almost 500 websites in retail, travel and finance verticals across Europe, the Middle East and Africa on mobile. Lina talk to us about what they discovered and what we can do make mobile sites less frustrating and more successful.
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#179 Net Promoter Score with Jared Spool
“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers.
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#178 Games user research with Veronica Zammitto
Game UX – doing research for video games. It’s a relatively young field, coming to the forefront of the gaming industry during the last 5-10 years. We talk to former psychologist Veronica Zammitto who is now the Director of UX research at gaming giant EA.
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#177 GDPR with Heather Burns
On May 25, 2018, GDPR comes into effect throughout the EU. Heather Burns joins us to help us understand the implications.
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#176 The insane growth of UX
Episode 176 is a link show. James and Per discuss two articles that have grabbed their attention.
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