“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers.
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Game UX – doing research for video games. It’s a relatively young field, coming to the forefront of the gaming industry during the last 5-10 years. We talk to former psychologist Veronica Zammitto who is now the Director of UX research at gaming giant EA.
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On May 25, 2018, GDPR comes into effect throughout the EU. Heather Burns joins us to help us understand the implications.
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Episode 176 is a link show. James and Per discuss two articles that have grabbed their attention.
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We are constantly simplifying the world around us and the people within it. This is a perfectly understandable reaction to the messy things we have to work with. But with every step back we are building a wall between the user and what it is to be human. We talk to Alastair about human centred design. How to use your senses and perception and take in the world around you.
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UX Podcast Panel game. Inspired by the legendary panel game devised by Ian Messiter we bring you a UX Podcast Christmas Special. We try to speak uninterrupted for 60 seconds about a given UX related subject.
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Alissa Briggs has mastered design leadership. We talked to her during EuroIA in Stockholm where she had held a presentation entitled Race to the Top: Building Skyscrapers & Design Teams that Soar. In this interview Alissa shares her experiences of – and processes for – running, building and managing a design team.
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After over 6 years, UX Podcast is re-branding. Updating or changing your brand doesn’t happen in a vacuum, it impacts everything, including the user experience – but that impact is, in our experience, often overlooked or underplayed. We talk to Jon Bergsman, founder of WDW Creative who have been working with us and our new brand, about the branding process and it’s similarity to the UX design process.
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IA, IxD, SEO – all of these and more come under the canopy of UX. “I don’t think any of us can truly call ourselves UX designers, although that’s a very convenient title” said Eric Reiss towards the beginning of our conversation. The environment we work in and the way in which we communicate what we do creates a constant struggle. We need to survive being UX-ers. Read More
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We need to ask the big hard questions at the beginning of the process so we can make good design decisions later. We talk to Dan Brown about the discovery phase or perhaps as Dan suggests the discovery mindset.
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We get a reintroduction to information architecture with Donna Spencer. Donna shares with us some of the methods and tools she teaches as part of her workshops as well as look at some of the challenges that information projects can throw at you.
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Journey number 6. Take bus number 53 into town. As part of his Walking Through Information workshop, Alastair Somerville got everyone to go outside. Multiple times. One of the exercises involved exploring an number of tasks – Visit the restaurant, the hotel spa, take a boat trip, take bus 53 to town.
The journey to and from the hotel and the bus stop is a sensory gift that keeps on giving. We nerd out a little with Alastair about the experience.
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2 years since Tom’s book Articulating Design Decisions was released we catch up with him again and ask what he’s learnt – is there anything he would now do differently? What have readers of the book found challenging?
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Ahead of EuroIA Summit 2017 to be held here in Stockholm, Sweden we talk to the three co-chairs who have been in charge of deciding the theme and overseeing the selection of talks and workshops to be included in the conference.
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Episode 167 is a link show. James and Per discuss three articles that have grabbed their attention.
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