Guest show

#179 Net Promoter Score with Jared Spool

“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers.
Read More

#178 Games user research with Veronica Zammitto

Game UX – doing research for video games. It’s a relatively young field, coming to the forefront of the gaming industry during the last 5-10 years. We talk to former psychologist Veronica Zammitto who is now the Director of UX research at gaming giant EA.

Read More

#177 GDPR with Heather Burns

On May 25, 2018, GDPR comes into effect throughout the EU. Heather Burns joins us to help us understand the implications.

Read More

#175 Human centred design with Alastair Somerville

This podcast is episode 7 of 7 recorded at EuroIA 2017

We are constantly simplifying the world around us and the people within it. This is a perfectly understandable reaction to the messy things we have to work with. But with every step back we are building a wall between the user and what it is to be human. We talk to Alastair about human centred design. How to use your senses and perception and take in the world around you.

Read More

#173 Building a team with Alissa Briggs

This podcast is episode 6 of 7 recorded at EuroIA 2017

Alissa Briggs has mastered design leadership. We talked to her during EuroIA in Stockholm where she had held a presentation entitled Race to the Top: Building Skyscrapers & Design Teams that Soar.  In this interview Alissa shares her experiences of – and processes for – running, building and managing a design team.

Read More

#172 Re-branding with Jon Bergsman

After over 6 years, UX Podcast is re-branding. Updating or changing your brand doesn’t happen in a vacuum, it impacts everything, including the user experience – but that impact is, in our experience, often overlooked or underplayed. We talk to Jon Bergsman, founder of WDW Creative who have been working with us and our new brand, about the branding process and it’s similarity to the UX design process.

Read More

#171 Surviving UX with Eric Reiss

This podcast is episode 5 of 7 recorded at EuroIA 2017

IA, IxD, SEO – all of these and more come under the canopy of UX. “I don’t think any of us can truly call ourselves UX designers, although that’s a very convenient title” said Eric Reiss towards the beginning of our conversation. The environment we work in and the way in which we communicate what we do creates a constant struggle. We need to survive being UX-ers. Read More

#170 Discovery with Dan Brown

This podcast is episode 4 of 7 recorded at EuroIA 2017

We need to ask the big hard questions at the beginning of the process so we can make good design decisions later. We talk to Dan Brown about the discovery phase or perhaps as Dan suggests the discovery mindset.

Read More

#169 Reintroduction to Information Architecture with Donna Spencer

This podcast is episode 3 of 7 recorded at EuroIA 2017

We get a reintroduction to information architecture with Donna Spencer. Donna shares with us some of the methods and tools she teaches as part of her workshops as well as look at some of the challenges that information projects can throw at you.

Read More

#168 Articulating more design decisions with Tom Greever

2 years since Tom’s book Articulating Design Decisions was released we catch up with him again and ask what he’s learnt – is there anything he would now do differently? What have readers of the book found challenging?

Read More

#166 Oblivious design

Per recently launched a service called DickPicLocator to highlight not only the bullying and abuse many people face through digital media, but also the amount of data that we are (often unwittingly) sharing.
Read More

#165 Enterprise stories with Donna Lichaw

Donna Lichaw returns to UX Podcast for another chat, this time we focus on how stories could be used when working with Enterprise UX. Donna is the author of The User’s Journey. In the book Donna explains the idea of storymapping. How, when, and why to use narrative structure in your design work.

Read More