research

#179 Net Promoter Score with Jared Spool

“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers. Read More

#178 Games user research with Veronica Zammitto

Game UX – doing research for video games. It’s a relatively young field, coming to the forefront of the gaming industry during the last 5-10 years. We talk to former psychologist Veronica Zammitto who is now the Director of UX research at gaming giant EA.

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#170 Discovery with Dan Brown

This podcast is episode 4 of 7 recorded at EuroIA 2017

We need to ask the big hard questions at the beginning of the process so we can make good design decisions later. We talk to Dan Brown about the discovery phase or perhaps as Dan suggests the discovery mindset.

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#153 Ruthless Prioritisation

Episode 153 is a link show. James and Per discuss three articles that have grabbed their attention.

Article one is Ruthless Prioritization by Brandon Chu. “All high functioning teams must prioritize. Not once a month, not once a week, but rigorously, and ruthlessly.”

The second article we discuss is How a knowledge kanban board can help your user research by Kieron Kirkland. “We needed a way to plan this research and also to document it, share it with the rest of the team and integrate it into the way the product is developing. To do this, we set up a knowledge kanban board.”

Our third article is The dangers of delightful design by John Saito. “In the world of design, we often praise delightful details. But as you’ll soon see, delightful details can sometimes get you into trouble.”

(Listening time: 34 minutes)

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#149 War Stories with Steve Portigal

For a number of years Steve Portigal has been collecting user research war stories. The stories describe experiences researchers have had whilst doing fieldwork. Awkward, morally challenging, painful, unsuccessful.

We talk to Steve about the benefits of sharing our stories – good and bad – and the ethically challenging situations that field research can place you in.

(Listening time: 34 minutes)

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#148 Lostness

Episode 148 is a link show. James and Per discuss three articles that have grabbed their attention.

The first article is Decision Frames: How Cognitive Biases Affect UX Practitioners.  Kathryn Whitenton explains how we are all vulnerable to cognitive biases and the way in which we frame our problems can bias our design decisions.

Article two is Agile Doesn’t Have a Brain. Jeff Gothelf argues that the reason that organisations are working in an agile manner has changed dramatically over the years and now they are looking for faster, rather than better, ways to satisfy business needs.

Our third article is The Complete Guide to Measuring Lostness. Tomer Sharon explains what this metric is and how it can be used to gauge how lost people are on your website or in your app.

(Listening time: 32 minutes)

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#141 The death of web design

Episode 141 is a link show. James and Per discuss three articles that have grabbed their attention.

The first article has the title Is web design dead in 2016? Marcus Bransbury suggests that web design is shifting focus from aesthetics to user experience. The death of web design, or perhaps it’s the birth of design standards?

Article two is Usability Testing of Inline Form Validation: 40% Don’t Have It, 20% Get It Wrong. Based bench-marking of 50 e-commerce sites, Christian Holst writes that in-line validation has seen rapid adoption during the past 4 years, but many sites are implementing it badly.

Our third article is Chatbots: Your Ultimate Prototyping Tool by David Boardman and Sera Koo. They walk us through three case studies using SMS and conversations (through fake chatbots) as a prototyping and research tool.

(Listening time: 31 minutes)

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#132 Listener phone-in

James, Per and Danwei open the video channels for the 7th UX Podcast Listener phone-in. On a warm Friday afternoon in June we took questions and calls from listeners. We’ve extracted some highlights from the 2-hour live session and condensed them into this regular 30 minute episode.

The topics covered in this listener phone-in were: Guerrilla research, ridiculous services you wish didn’t exist, and finding work.

In the full phone-in available on YouTube and Soundcloud we also talk about education, UX process and the perceived glamour of start-ups, brushing up on your skills between projects, and researching access needs.

Our guests in this episode were Simon Kemp, Laci White and Adam Bruzon.

Thanks also to Gabe Medina and James Buller for calling in. Thanks in addition to Vijay Bhaskar for asking questions in the chat channel.

(Listening time: 29 minutes)

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#120 Product management & UX with Melissa Perri

This podcast is episode 1 of 11 recorded at UXLx 2016

Melissa Perri has a background as both a product manager and a UX-er. We learn more about the overlap between the two disciplines and discuss some of the issues surrounding their convergence. Melissa also shared some advice about applying lean methodologies to your organisation including working with hypotheses and building to learn.

UX Lx 2016 - 24 to 27 May Lisbon, Portugal

(Listening time: 51 minutes, transcript)

 

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#102 Story mapping & analytics with Adrian Howard & Mike Beasley

Interviews with Adrian Howard and Mike Beasley recorded at UXLx 2015. Adrian regularly teaches and speaks on integrating Lean, UX and Agile methods and Mike is the author of Practical Web Analytics for User Experience.

First we talk to Adrian about story mapping and learn about the differences between story mapping and journey mapping as well as how useful it can be to “slice” your stories.

In the second part of the show we talk to Mike about web analytics as a user experience research tool. How it could be used and how you can get started if you’re hesitant about diving in as a UX-er.

(Listening time 46 minutes)

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Episode 101 was supported by Loop11, an easy-to-use online user testing toolset. UX Podcast listeners, your first full-featured usability test is on the house when you go to loop11.com/uxpodcast.

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