research

#243 Answering surveys with Caroline Jarrett (UXP Classic)

Form and survey specialist and author Caroline Jarrett joins us on this classic episode of UX Podcast. Unsurprisingly we chat about surveys and forms beginning with the subject’s roots in data capture and motion studies.

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#237 User research during a pandemic with Mar Murube

Mar Murube joins us to talk about the experience of interviewing vulnerable people during the Covid-19 pandemic and what we can do to help ourselves and those being interviewed.
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#236 Designisms

Episode 236 is a link show. James and Per discuss two articles that have grabbed their attention – this time the articles cover why “designisms” are a problem and how to write user research insights.

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#233 Usability testing with Richard Whitehand

Richard Whitehand has been working hands on with usability testing for decades. He’s spent more hours than anyone we know in a usability lab testing with users. He joins us to talk about the benefits of usability testing, which are more than just discovering issues with your design. Read More

#229 Just enough research with Erika Hall

Six years have passed since Erika Hall published Just Enough Research. Recently she’s released an updated second edition. We took the opportunity to talk to her about her book and research. Read More

#224 The business value of design with Jeanne Liedtka

Jeanne Liedtka, author of multiple books around design thinking and organic growth, was visiting Stockholm and we had the opportunity to talk to her in person about design thinking and the business value of design. Read More

#205 Evil genius

Episode 205 is a link show. James and Jonas discuss three articles that have grabbed their attention – this time they’re about how lying can make you creative and when (and how) to do user research.

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#195 Infused design with Jared Spool

This podcast is episode 5 of 5 recorded at From Business To Buttons 2018

Imagine you could just draw a concept on a whiteboard and everyone just got it and got on with it. That’s what a design infused organisation looks like. Jared Spool joins us to talk about the growth stages understanding and the growth states of UX in organisations.  Our job as design leaders is to help organisations become more design mature.
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#194 Research on the fly with Cyd Harrell

This podcast is episode 5 of 7 recorded at UXLx 2018

Cyd Harrell has done all kinds of user research. At the beginning of this episode Cyd tells us of the time she live streamed a user interview from a vehicle while the participant was using a mobile device whilst driving. There are times where a user researcher really does need to be fearless.

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#179 Net Promoter Score with Jared Spool

“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers.
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#178 Games user research with Veronica Zammitto

Game UX – doing research for video games. It’s a relatively young field, coming to the forefront of the gaming industry during the last 5-10 years. We talk to former psychologist Veronica Zammitto who is now the Director of UX research at gaming giant EA.

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#170 Discovery with Dan Brown

This podcast is episode 4 of 7 recorded at EuroIA 2017

We need to ask the big hard questions at the beginning of the process so we can make good design decisions later. We talk to Dan Brown about the discovery phase or perhaps as Dan suggests the discovery mindset.

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